Frequently Asked Questions

Lawsyst is a product of ITSec; a UK based software company in Leicester since 2000. We have a wide range of application development & integration portfolio including fintech and legal technologies. The core of our focus is user experience and we put a lot of effort in untangling unnecessarily tangled user experiences.

Yes. For larger installations, we offer an on-prem solution.

Lawsyst includes, case management, time recording, invoicing, disbursements also referred as cost recoveries, document management, office 365 integration, outlook integration, CRM system, leads management system, Legal Aid & private billing, hourly, fixed fee, retainer & CFA based fee schemes. Its powerful workflow system guides you through the process as you proceed with a matter.

Cost depends on the modules chosen. You will not pay for what you do not need.

Yes, Lawsyst support both criminal and civil legal aid contracts. For criminal billing, you can produce bulk upload file for lower crime; and for civil contract; family, immigration, housing, and mental health plug-ins are available.

Yes, lawsyst does it intuitively and very neatly.

You can record time from outlook, word, phone call, fax entry and SMS sent. Most day-to-day tasks record standard time entries automatically.

Yes, Lawsyst can produce sales invoices and maintain ledgers.

Yes, Lawsyst is a double entry accounting system with client accounting at the heart of it. We understand how critical it is to produce month end reports for compliance purposes.

Lawsyst maintains separate ledgers for anticipated payments allowing you to earmark upcoming costs.

Yes, all data is kept in the UK for UK customers.

Yes, Lawsyst integrated with xero. You can push receipts, payments, bills, invoices, clients, suppliers, and employees to xero and synchronise necessary ledgers.

Yes, Lawsyst is MTD ready and Integrated. This option is available if xero is not an option.

Yes, Lawsyst is compatible with Legal Aid submission requirements.

Yes, Lawsyst has a best-in-class workflow management system. You can create workflows for almost any scenario. Many firms love the way it keeps the work flowing!

Yes, Lawsyst integrates with Office 365, SharePoint.

Yes, Outlook and Word plugins are available which allow you to carry out most tasks from within these applications, including time recording, document management and even client onboarding.

Lawsyst has a powerful search engine. You can search matters, clients, invoices, and documents containing key phrases.

In our experience, a user needs about an hours’ worth of training to get them going. This covers setting up new client & a matter, navigating through existing matters, creating letters, recording time entries, making use of outlook plugin and organising documents within a matter. Lawsyst has an intuitive user interface which makes it a user-friendly system for most fee earners. In depth training for LAA billing and accounting side can take a bit longer depending on the receiving user’s experience.

Yes, Lawsyst support family law.

Lawsyst has a built-in court bundling software that can paginate, index, bookmark a bundle according to the UK courts requirements. It is easy to use and very fast.

Time recordings, missed times, disbursement, staff targets, and other performance reports are available in addition to general accounting reports such as aging reports, trial balance, profit & loss and balance sheet.

Workflows can be configured for a detailed checklist-based compliance. A task is created in the system and someone must go and put their name on it to say that they have completed the compliance check along with any required documentary proofs.

Yes. A task module allows you to create tasks for anything or tasks can be created through workflows.

Yes, access can be restricted on a matter level to a user, a department, or a selected of users/groups.

Yes, lawsyst support Microsoft Azure authentication.

Please call us and we will answer any questions that have not been answered here.

Lawsyst support is linked with the package subscription. Platinum subscribers get a response within 30 minutes and a resolution in 1 hour. Gold subscribers get a response in 1 hour and a resolution in 2 hours. Silver subscribers get a response in 2 hours and a resolution in 4 hours and Bronze subscribers will get a response in 3 hours and a resolution within 6 hours. Where a resolution requires escalation to an upstream provider, the resolution time will depend on the provider’s support system. Enhancement requests do not come under support and timelines are agreed separately.